What we mean by Outsourcing
For quite a long time, nobody would dare uttering the word « outsourcing », for fear of assumed consequences on work force and the loss of decision power. The reality is that outsourcing an Information System does not necessarily mean agreeing to an out-of-control offshore outsourcing.
The constant evolution and complexity of information systems combined with stability and security issues require acute expertise, which can only be found in multidisciplinary teams.
Why you should consider outsourcing your Information System
The choice to outsource part or all of an Information System and/or its management comes not only from the costs reduction it implies.
The main reason today among companies making that choice is to optimize IS performances, so that it can actively participate in the creation of value for the company.
By outsourcing some of its activities to professionals, the company does not need to train its staff with the necessary skills and competencies to master all the competencies domains at stake, whether it is to operate the IS, make it evolve or transform it.
Outsourcing of Service Desk and Level 3 Technical Support - 10 sites in France
Crédit Agricole CIB
Worldwide Outsourcing of operation and monitoring of LAN, WAN and Security
Implementation of an organisation, processes and tools, complying with ITIL norms
Outsourcing of multi-sites Service Desk
Processing of international calls outside business hours
Fédération Française des Sociétés d'Assurance
Outsourcing of Service Desk, IT production and Level 3 Technical Support
Outsourcing of Level 3 support for Lotus Domino/Notes mail service
Outsourcing of Level 3 Network and System Technical Support: Microsoft Windows/AD components, VMware vSphere, Citrix XenApp, Lotus Domino mail service, Cisco network and security
Support to HEC Paris users: hotline, helpdesk and on-site support
24/7 Outsourcing of monitoring and operation of infrastructures and applications
Outsourcing of monitoring outside business hours for Ingenico clients platforms
Hosting, 24/7 Outsourcing of IT Production - 3500 users - 15 sites worldwide (AS/400, VMware, SAN, high-availability)
Production Outsourcing for flow applications (20 AS/400 servers, 150 Unix servers)