Organisation & tools

Outsourcing is the most important activity for Prolival in terms of volume and turnover. We have put together the right teams, organisation, tools and methods, to operate our clients’ Information Systems in the most efficient way.

Our organisation, commitments and methodology

Our commitments are based on a clear and complete Service Level Agreement:

• Different levels of responsibility are set from the very beginning of the contract
• Quality of service and expected results are detailed, and criteria corresponding to our Quality Control Plan are set
• Our organisation, approach and methods are sized to guarantee the levels of service required by the Client

And because our clients have to keep control over their infrastructures, we guarantee a complete reversibility, taken into account from the very beginning and which evolution is secured.

We rely on tried and tested methods, in particular the ITIL method, to ensure the successful completion of complex projects.

Our offers

The CPEP teams can provide the required service for our clients in 3 different ways:

• Outsourced: from our offices
• Insourced: from our clients’ offices
• Mixed: part of the activity is carried out from our offices (for example, the hotline service) while another part of the service is rendered from our clients’ premises (for example, proximity support)

Depending on clients’ needs, the CPEP takes care of the outsourcing of:

• Part or all of the Information System
• Infrastructures located in our clients’ premises
• Infrastructures located in one of our datacentres

Prolival’s datacentres

Prolival rents parts in two datacentres for hosting IT infrastructures:

• One is located a hundred kilometres North of Paris, in Val de Reuil (Eure)
• The other is 10 kilometres South of Paris, in Vitry-sur-Seine

Our Datacentres allow N+1 and/or 2N redundancy levels for electricity and A/C power.

We have drawn up specific contracts with our partners, to guarantee the level of services required by our Clients:

• 24/7 maintenance contracts for logistic installations, with no risk for the service continuity
• Procedures for regular test and control of infrastructures

We can offer our clients hosting of their infrastructures on one of our datacentres or both is the criticality of hosted services requires it.

For our clients who need doubled hosting, the backup infrastructure can be set up on the same datacentre (campus mode hosting) or on the second datacentre, 120 kilometres away.

Clients who choose to host their information system with Prolival acquire a competitive, highly secured and scalable tool.

Our Cloud Services offers come as a complement to these hosting possibilities.